Contact us policy
Contact Us Policy
At Vextro, we are committed to providing excellent customer service and support. Whether you have questions, feedback, or need assistance, we’re here to help.
1. How to Reach Us
You can contact us through the following channels:
- Email: thanveerwww@gmail.com
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
2. Response Time
We aim to respond to all inquiries within [24–48 hours] during business days.
Messages received outside of business hours will be addressed on the next working day.
3. Support Scope
We can assist you with:
- Order inquiries and tracking
- Product or service information
- Cancellation and refund requests
- Technical support
- General feedback or suggestions
4. Privacy and Respect
All communications are handled with confidentiality and professionalism. We ask that customers treat our support team with courtesy and respect.
5. Escalation
If your issue is not resolved to your satisfaction, you may request escalation by replying to your support email or contacting us directly at thanveerwww@gmail.com.